I got my Hermiones and was immediately smitten. They are beautiful! I put them on and felt painful rubbing in one shoe. I persevered throughout my house, thinking it would eventually go away. It did not—to the point where I thought I must send them back, brokenhearted. I contacted customer service and was encouraged to send pictures of the shoes since I had worn them. Because my house has zero carpet the telltale signs of wear were just barely visible and the shoes no longer resale-able. Enter Jesica B., customer service rep. She sent me a long email detailing ways I could break in my Hermiones with less pain, as well as a discount code since this was my first-ever order. THIS is customer care, people! This is the reason I come back to worthy brands. Bed-Stu, you have got a good thing going! Not only do you offer gorgeous products, but you take that time to care about the people who have purchased them in high hopes. Fast-forward thru a week of employing Jesica B.’s tips, and I am wearing my Hermiones painlessly, comfortably, and happily. They make me smile whenever I glance at them. Well done, Bed-Stu!
