So glad to have found the restoration program while hunting for a new purse exactly like the one I have. Absolutely would recommend for anyone who has a bag that has seen daily use and is getting ready for retirement. They were able to replace a zipper and the loops that the strap hooks to as well as giving it a deep clean and condition. Cheaper than a new bag, and I get to keep mine that’s already broken in just how I like it. Better for your wallet and the environment. They also kept me informed throughout the process so I knew what was going on. 10/10!