Your BED|STÜ's have weathered many miles with you, and the years of wear are starting to show. Now you've come to the all-too-familiar crossroads — do you toss them, or do you put them in the back of your closet where they will never see the light of day?
Welcome to Our Rescue Program
Keep your favorite items going for years to come by restoring them to their original condition by giving them to the same skilled craftsman who originally made them.
Our mission is to ensure our products can last a lifetime. And as part of that mission, we have spent years refining and testing ourselves to hit a higher and higher standard in repair and restoration techniques. There are many places that claim they can restore your products to their original condition, but all too often they outsource that work to another group who may or may not have the right parts and materials… not to mention the knowledge and skills.
We are the real deal. Our dedicated employees help ensure our product stay out of landfills and in your life for years to come.
See Our Rescue Team In Action
The Process
PICK
Answer a few simple questions and upload a handful of pictures and you're on your way! Our experts will evaluate your product and the necessary repairs needed. Our team will take all necessary notes for your restoration provide it to our rescue team to help ensure you get exactly what you want for your BED|STU's. Once we are squared away on your needs, we will email you an invoice to complete the purchase.
SHIP
Once our team has received payment for your rescue project, a prepaid shipping label will be sent to you via email for you to pack and ship it to us. Make sure you put them inside a sturdy shipping box and bag when you send your item(s) over to us to keep them protected during transit. And most of all, make sure you remove any and all personal items that you want to keep (such as custom laces, inserts, etc.).
RESCUE
Once we receive your item(s), we’ll work on getting your item to the rescue team for repair! Depending on the service requested, expect to wait about 8 weeks. If necessary, we will contact you about any potential issues or concerns that may cause your repair to be delayed.
REJOICE!
When the rescue is complete, we'll send your item(s) back to you along with a confirmation and shipping information. Sit back, relax, and enjoy your newly rescued BED|STU’s!
Choose a Rescue Package
Artisan Restoration
$175.00
• New Outsoles/Bottoms
• New Heel Top Lifts
• New Sole Top Lifts
• New Sock Inserts
• Color Retouch
• Full Leather Conditioning
• Full Leather Reseal
• New Laces
• Repackaging (new box included)
Bag Restoration
$100.00
• Zipper Repair/Replacement
• Strap Repair/Replacement
• Lining Repair/Replacement
• Hardware Repair/Replacement
• Lining Cleaning
• Color Retouch
• Full Leather Conditioning
• Full Leather Reseal
• Repackaging (dust bag included)
Sandal Restoration
$100.00
• New Outsoles
• New Heel Top Lift
• Zipper Repair/Replacement
• Strap Repair/Replacement
• Buckle Repair/Replacement
• Color Retouch
• Full Leather Conditioning
• Full Leather Reseal
• Repackaging (new box included)
Customer Reviews
Based on 14 reviews
71%
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7%
(1)
R
WOW!! My Shae bag restoration made my bag look even better than I could have hoped or imagined! Thank you!!
Hi there! We are thrilled to hear that you are happy with our Artisan Restoration service. It's our goal to exceed our customers' expectations and we're so glad we could do that for you. Thank you for choosing us to restore your Shae bag. We appreciate your support and hope to have the opportunity to serve you again in the future. Have a great day! :)
S
My refurbished boots arrived today, and they look AMAZING!!!! The repairs are gorgeous, but they still have the same fit and feel. I can't imagine a better result.
Jesica, you have been such a huge part of this process, and I can’t thank you enough for your incredible customer service. I’m so grateful for your time, attention, and patience. It’s truly been a pleasure working with you.
Thank you so much!
Thank you for your kind words and for taking the time to leave a review. We are thrilled to hear that you are satisfied with the results of our Artisan Restoration service. It brings us great joy to know that your refurbished boots look amazing and still have the same fit and feel.
We are also grateful for your appreciation of our customer service. It was our pleasure to assist you throughout the process and we are glad that we could provide you with the time, attention, and patience you deserve. Thank you for choosing us and we hope to have the opportunity to serve you again in the future.
K
I could not have asked for a better experience. I left my wifes backpack on top of our car and she left home and her backpack flew up and ripped the leather in numerous places and also had numerous areas of road rash to the bag. I filed a claim with the repair program and have since received the bag back. The customer service was out of this world amazing! And the Bag? The repair was like getting a brand-new backpack. Phenomenal Work from the whole Bed Stu team!!! Great Company and Product!!
Thank you for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience with our Repair Program! Our team takes pride in providing exceptional customer service and we are happy to hear that it showed. Thank you for choosing BED|STÜ and we hope to continue providing you with quality products and services in the future. Have a wonderful day!
L
Communication was great. I received what looks like a brand new pair of boots after 6 weeks. I would highly recommend.
Hello Linda! We're delighted to hear that you received your boots and they look brand new! :star2: Thank you for the recommendation, we can't wait to assist you again in the future!
J
Unfortunately my boots were returned to me as they were not fixable.
Hi Jamie,
I'm sorry to hear that your boots were returned and couldn't be restored.
I understand how disappointing that must have been.
We would love to offer you a 10% discount code to be used on your next BED|STU purchase.
We hope that you find a pair of boots that you love, will wear offton and will serve you well.
Best Wishes,
Jesica B.
BED|STU
Customer Service
Disclaimers & Notices
If you know that your items are over 5 years old AND/OR have been repaired by another repair shop, please be aware that we may not be able to repair your items using the same original parts; in these cases, we will use parts of equal or better quality. If, after you've purchased a package and sent your items in for rescue, we deem them unrepairable for any reason, we will contact you to determine what you would like to do. We can return/ship the items back to you or recycle or donate them to keep them out of a landfill. Please note that certain items may not be eligible for retouching or refinishing to their original colors or finishes, such as our Tie Dyes or Lux Finishes. Feel free to contact us with the specifics of your items so that we can give you a better idea of what to expect. Please do not send your items in without choosing a package/service from the website and using the label provided to you to ship. We are not responsible for lost items shipped outside of the BED|STU Rescue Program.
Frequently Asked Questions
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This depends on what kind of item it is, and how much needs to be repaired. You should expect to wait about 6-8 weeks (from when your item(s) arrive at our facility) for the repair to be completed and the item(s) sent back to you. For any individual or specific repair requests, the time frame will depend on the request, but should generally be no more than a 6-week turnaround.
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The work we perform will remain under warranty for 90 days. Please note that this warranty is only applicable for components that were specifically repaired in our shop, and does not cover existing wear and tear unrelated to the repair process nor repairs done through other shops. For example, if you receive resoling services and the sole begins to separate from the upper within 90 days, we're happy to bring your shoes back in for re-evaluation. If you have specific questions about what is covered under our repair warranty, feel free to send us an email with a description and photos of the issue to help@bedstu.com.
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As of now, we can only repair items made by BED|STÜ, but we are working towards being able to accept other brands as well. We use original parts and materials whenever possible. Due to their constructions, BED|STÜ Workshop items may only be eligible for limited repairs. Please reach out to our repair team with any questions about the viability of a repair request.
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This depends on how and when the item was made and the level of wear, but we should be able to accommodate most repairs. If you have questions about whether your specific style can be repaired, please contact our customer care team at help@bedstu.com.
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Footwear with cracked insoles/lasting boards (normally not visible to the naked eye), as well as items with torn, cracked, and/or excessively worn/weather-damaged leather usually cannot be repaired. If you are unsure about whether your item(s) can be repaired by our Rescue team, please reach out to our customer care team at help@bedstu.com.
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There may be specific cases where we are unable to repair footwear that has been repaired by another cobbler or repair shop, subject to how the previous repair was done. We advise all customers interested in our services to call or email with specifics relating to previous repairs or excessive wear.
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Yes, we can re-dye or touch up most items, depending on the color and finish on them. Certain specialty colors or finishes may not be eligible for their original dyeing or finishing. Please feel free to reach out to us with the specifics on your item(s) so we can give you a better idea of what to expect.
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Shipping (both ways) is included as part of our Rescue Program. Upon order completion, we will send you a shipping label to send in your repair. Please do NOT use your own label to send in your repairs. Remember to remove any non-original laces or footbeds you would like to keep, and any other personal items before sending your item(s) in to our repair shop. We are unable to return any of these items and will not be responsible for loss if they are left with your item(s) upon arrival at our shop.
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If we determine that your item(s) cannot be repaired for any reason, we will contact you to see how you would like to proceed. We can send them back to you or recycle them, depending on your preference. You will also receive a refund for any balance paid in advance for the Rescue service.
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This treatment protects against light exposure to water. It does NOT waterproof your items and will not protect against general water damage. To keep your shoes, boots, or bags in pristine condition, we advise that you keep them away from water and other liquids, as sealing does not protect the leather from warping, shrinkage, or other damage caused by excess exposure to liquids.