AI Generated Review Summary
The Sandal Restoration package offers high-quality repair and restoration services, ensuring your sandals look great and feel new. The work performed by Bed Stu craftsmen is highly praised, and the customer service is outstanding. The restoration process includes new outsoles, heel top lift, zipper, strap, and buckle repairs, color retouch, and full leather conditioning.
Review topics: ["look","customer service","leather","boots","pair","bag","restoration","service","shoes","work","repair","communication","wear","sandals","bed stu","purse","care","result","hope","use","experience"].
Reviews
Horrible! Please do not use!
"Horrible! Please do not use! And after I expressed my concerns about the issue with the restoration. I was told to send the shoes back, however they had no idea how long it will take to fix the shoes. I ask for at lease 50%of my money back and I was told they will give me some coupons. My shoes came back looking worse than they did when I sent them off."
— Catesha N. (1/5)
Impeccable restoration!
"I couldn't be happier with my restored Moon sandals. It is no exaggeration to say they look and feel like new. I also appreciate Jesica's moving with me through the process, an actual human being so helpful in letting me know what to expect and when. In this moment when so much of our world is so far from predictable, so compromised when it comes to quality work with human imprints, BED|STÜ is the real deal -- and, on a related note, I recently purchased one of their stunning handbags. Same impeccable quality materials and expert craftsmanship. Congratulations, BED|STÜ, wishing you continuing, abundant success. ~ Mary Ellen Bratu"
— Mary E. (5/5)
They look great! Sad to see bad reviews....
"Sent my sandals in and very happy with them! I didn't need the bottom soles worked on, just the color of leather restored and back strap shortened/replaced, both which were completed! Appreciate this is an option as trying to find local shoe repair anymore is a challenge."
— Traci C. (5/5)
Honestly, I was really disappointed
"Honestly, I was really disappointed with the outcome. I had the latch repaired but they my replaced it with a totally different latch. You can see where the old latch was. To spend $250 on the purse originally and another $100 to repair, I expected it would be repaired with the original latch. Not what as somewhat what was done. I’m so sad- I loved my bedstu purse and now am looking for something else. So disappointing!"
— Audrey D. (1/5)
I have loved my Bed
"I have loved my Bed Stu shoes for so long, and they were due for a refurbishing. I was so excited to learn of that program and sent them away for several months. When I received them back from the refurbishment, they were so tight that I could barely get my feet in them. After just 15 minutes of having them on untied, my feet were numb and I couldn’t walk. I have tried breaking them in slowly several times but it’s just not working. I am very sad. While they look beautiful, I can no longer wear them and I paid a lot of money to have them refurbished. My other two pair (not refurbished) fit just fine. I’m not sure what happened during process but I cannot recommend it to anyone."
— Kristine S. (1/5)
I cannot say enough wonderful
"I cannot say enough wonderful things about my experience with BED|STÜ’s restoration program! From start to finish, the communication was absolutely stellar. I felt like there was genuine personal care and attention given not only to me, but to my bag throughout the entire process. The craftsmanship is incredible. It’s obvious that so much skill, time, and attention to detail went into bringing my bag back to life while still preserving the character that made me love it in the first place. It’s rare to find a company that stands behind its products in such a personal and meaningful way. The level of care, communication, and craftsmanship completely exceeded my expectations. I was already a BED|STÜ fan, but this experience made me an even bigger one. Absolutely exceptional!"
— Samantha M. (5/5)
Was completely unhappy with the
"Was completely unhappy with the restoration. The distressed wear was polished. Somehow there was no record of my written request, with photos, not to polish. The stitching on the boot was done with white thread. And the size was different. The boot was tighter. And the inner leather flap that covers the zipper was creased in a way that exposed the zipper, irritating my ankle and making the boot uncomfortable. For the time it took, and the investment, I was completely dismayed and haven't eitn the boots since."
— Jennifer f. (1/5)
If it were possible to
"If it were possible to give seven or eight stars on my experience having my Hawkeye bag lovingly restored at BED|STÜ, I would do so. Everyone was extremely kind and professional, advising me every step of the way. I would especially like to thank Jesica, who went the extra mile to make sure all went well . . . and it did, thanks to her! B-R-A-V-O everyone !"
— Michael C. (5/5)
I sent my handbag in
"I sent my handbag in for repair of the magnet closure. My handbag came back in brand new condition. It is beautiful! I’m so appreciative of this service that BED|Stu offers!!"
— Kortney N. (5/5)
Cheshire boot restoration
"There are not words for how amazing this process has been from start to finish. I own so many shoes and hand bags by Bedstu but this was my first restoration of a much loved pair of boots. They look stunning, like brand new. I've owned these boots for over 10 years and they now easily have another 10 years or more."
— Laura N. (5/5)