Ordering & Security
-
Orders are generally processed in 2-3 business days (Monday-Friday, excluding holidays). Your card is authorized when the order is placed to verify that the funds are available. Your credit card is fully charged before the order has been shipped.
-
We will happily assist you with any order changes or cancelations prior to your order being shipped. Please contact us at help@bedstu.com or give us a call at 1-888-235-9877 Mon-Fri 8 am to 5 pm central standard time.
-
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
-
BED|STÜ is proud to offer our customers a safe and secure shopping experience. We use the highest level of security on our website. All credit card information is encrypted, protecting against disclosure to third
parties.
-
If you are receiving an error message after entering your payment information, please double check to make sure that you entered the following information correctly:
- Your name as it appears on the card
- Billing address on file with your card issuer
- Card number
- Card Verification Number
- Card expiration date
If you are still experiencing problems, please call your card issuing bank for further details.
Too many attempts resulting in an error while using the same email address can cause a decline. You may want to wait up to an hour and try again. If you are still experiencing issues please give us a call and we can help process your order over the phone. -
BED|STÜ is required by law to collect sales tax on orders shipped to Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington, Wisconsin. If you are shipping to any of these states, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.
-
We apologize if you experienced this, Sometimes an item can become out of stock prior to your order being shipped. You will receive an email notification, the order will be canceled and you will not be charged. If you placed an order and the item is out of stock please feel free to reach out to us and we can let you know when the item is to be expected back in stock. If the out-of-stock order was a sale item and the item comes back in stock within 30 days of the original order we will be happy to assist you with placing a new order at the sale price (exclusions may apply).
Shipping & Delivery
-
BED|STÜ works hard to get your order processed and shipped as soon as possible. Orders received before 1:00pm CST Monday – Friday will generally ship within 2-3 business days via UPS. UPS 2nd Day Air provides a delivery estimate of two business days from the day they receive the package. UPS Ground estimates 5-7 business days. Shipping times (including 2nd Day Air) do not include weekends or holidays. We are unable to provide any refunds due to UPS delays.
-
Our custom products take a little extra care and handling - turnaround time is 7-10 business days.
-
BED|STÜ currently offers FREE UPS Ground shipping within the United States for all orders over $149! We also offer UPS 2nd Day Air at a calculated fee based on weight, time of day, and distance. UPS 2nd Day Air provides a delivery estimate of two business days from the day they receive the package. UPS Ground estimates 5-7 business days. Shipping times (including 2nd Day Air) do not include weekends or holidays. We are unable to provide any refunds due to UPS delays.
-
Yes, we offer free standard shipping for domestic orders over $149.
-
Unfortunately, we do not have international shipping enabled on our brand new website at this time. We have stressed to our technical team how important this feature is, and they have assured us they are working on getting it added, but we do not have an estimate at this time for when international shipping will be available again. We apologize for the inconvenience.
-
Unfortunately, at this time, BED|STÜ is not shipping to APO/FPO/DPO addresses.
-
Please Contact Us including your order number and tracking number and we will open a claim with UPS. If you would like to place a new order before the UPS investigation is complete, you may. We can always assist with the return/refund of the original order once UPS provides their findings.
Returns & Refunds
-
BED|STÜ will gladly accept returns on items in their original condition within 30 days of the original invoice date from customers who purchased their BED|STÜ product from the Bedstu.com website only. Item(s) must not be worn, damaged, altered or washed and include all original product packaging – boxes, shoe boxes, plastic bags, tissue, etc.
-
Returns are processed as quickly as humanly possible. Products must to be received at the returns center, inspected for defects to ensure we can resell, and the paperwork is processed with our CS team and accounting. Please allow 5-7 business days from day of delivery of return to time refund is issued.
-
All returns are subject to inspection. If the product is found to be worn and in not resalable condition, a refund will be denied.
At the customer's expense and request, used product will be shipped back. To avoid scuff marks, we strongly recommend walking on a carpeted area when trying on footwear. We will only accept returns for items purchased at Bedstu.com.
-
Returns for refunds or credits are subject to a $5 restocking fee per return that will be deducted from the refund amount. If you are returning multiple items for refund or credit, please ensure that all are submitted in the same RMA (shipped together) to avoid multiple restocking fees.
-
If you received an item purchased at Bedstu.com as a gift, we will be happy to issue a store credit if the item(s) has not been worn, altered or washed and includes all original packing - boxes, shoe boxes, plastic bags, tissue, etc. Original order ID number, customer’s name and/or email address will be required to locate the purchase information.
-
Items purchased on sale may be returned. However, FINAL SALE items cannot be returned or refunded.
-
In the case you purchased an item from Bedstu.com and the same identical item changes in price within 14 days, please Contact US to have the price adjustment returned as a refund.
Please Note: This does not apply for items related to Deal of the Day, Black Friday and/or Cyber Week (including Pre-Black Friday event prices).
-
Simply enter your order number and email here.
Warranty & Repair
-
6 MONTH LIMITED EXCHANGE AGAINST DEFECTS FOR MERCHANDISE PURCHASED THROUGH BEDSTU.COM WEBSITE or authorized dealer. BED|STÜ footwear products are warranted against defects in craftsmanship and materials within 6 months of purchase. Photos of the defect/area of concern are required for all warranty claims as well as proof of purchase. Weather and water damage will not be considered for product replacement. Products altered by anyone other than BED|STÜ can consider the warranty void. This limited warranty does not cover, and BED|STÜ shall have no obligation or liability with respect to, improper or inadequate fit once footwear product has been worn/used. Upon review, if a defect is found in one of our products as the result of normal use, BED|STÜ footwear will repair the defect or exchange the product. All other defect claims must be taken to the original point of purchase. If the product is found not to be defective, you may request to have the product returned to you at your expense.
-
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
-
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information. -
Please send multiple pictures of your product along with your transaction details to help@bedstu.com. We will evaluate the issue and provide you with your options.
Other Frequently Asked Questions
-
At this time, only in-stock styles are featured on our website. There is an option to sign up with your email once the item does come back into stock. NOTE: We sell only handmade, quality products, which take time to make. Please do not be surprised if the style takes a few months to be restocked. If you feel like you've been waiting awhile, please contact us, and we will either find an authorized retailer in your area or provide you with an approximate restock date.
When emailing us, please make sure to specify your city and state and the style, color, and size you are looking for when submitting the request.
email: help@bedstu.com
-
Generally, women’s styles range from sizes 6 – 11 and men's from 8 – 13. If a particular shoe fit varies from normal, we will advise you accordingly in the product description. We aim to provide advice as best we can regarding sizing, but unfortunately, we cannot guarantee sizing for individual customers as each foot is unique.
-
The distinctive finishing on the leathers of BED|STÜ product is created in our workshops one piece at a time. This unique hand finishing process results in no two products ever looking the same. The differences in tone and texture are a statement to their authenticity which we proudly stand behind. Note the LUX finishes will change, as these are made to change and distress with each wear.
-
Belts are sized in inches and should be ordered 2 inches larger than your pants size. To find out what size you wear, first decide whether you will be wearing the belt around your waist or lower on your hips. For waist belts, take a measurement around your natural waistline (at the belly button). This is normally the smallest part of your torso. For hip belts, take a measurement around the fuller part of your hips where your jeans will
normally fall. TIP: Use a belt that you already own and that fits you well to find your belt size! Lay out the belt and measure from one end (not including the buckle) to the hole that you most frequently use.
-
Coupon codes cannot be applied to any sale item or combined with any other promotions or offers. Online promotional codes can only be used once and cannot be applied after the order has been placed. All promotional codes are case specific.
-
This process is the traditional method for the manufacturing of men's dress shoes and it takes its name from the inventor who came up with the original hand sewn method. The benefit of a dress shoe which is made using the Goodyear welt construction is that the system allows for constant flow of air through the shoe, which keeps the shoes ventilated, durable and strong. These types of soles can also be replaced.
-
Bedstu.com is committed to consistent pricing across all websites. If you find a lower price from an online retailer on an identical, in-stock product, tell us and we will look into it.
The following limitations apply:
- The item must be identical, (i.e., size, style, color).
- The item must be in-stock at the online retailer's website and on bedstu.com at the time of the price match request (We will require active links).
- If you think you are eligible based on the above, contact Customer Service before you place your order. We will verify the item eligibility.
- We will price match one item per customer, as a one-time courtesy.
- We will not offer rain-checks for items that are not currently in stock.
- The item must be brand new, sold and fulfilled by one of our authorized sellers only, we will not offer price matching from Poshmark, ebay, and other similar sites.
- We will not price match products sold discounted due to damage, being worn or used.
- Bedstu.com has the final decision for matching an online price.
No price matches on items related to Deal of the Day, Black Friday and/or Cyber Week (including Pre-Black Friday event prices)