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Shipping & Returns

 
 
SHIPPING

BED|STÜ currently offers FREE UPS Ground shipping within the United States for all orders! At this time, we are unable to offer expedited shipping.

We work hard to get your order processed and shipped as soon as possible. Orders received before 1:00pm CST Monday – Friday will generally ship within 2-3 business days via UPS. Any order received after 1:00pm CST Monday – Friday, or on observed holidays will be shipped on the next available business day. Orders placed over the weekend, including "DEAL OF THE DAY" and BLACK FRIDAY sales, will process Monday, and first day of travel will be Tuesday.  Please note this applies to in-stock items only. If your order is received after 1:00pm CST, in-stock items will ship from our Lake Dallas warehouse within 2-3 business days, excluding observed holidays or other noted exceptions. When your order has been shipped, you will receive an email confirmation with your UPS tracking number. Please note, weekend delivery is not available.

PLEASE NOTE THAT NORMAL PROCESSING TIMES MIGHT INCREASE AND TAKE LONGER THAN USUAL DUE TO COVID-19. THE SAFETY AND HEALTH OF OUR COMMUNITY - CUSTOMERS AND STAFF ALIKE - CONTINUE TO BE OUR NUMBER ONE PRIORITY. WE ARE SO GRATEFUL FOR YOUR PATIENCE AS WE DO OUR BEST TO NAVIGATE THROUGH THIS TIME.

Listed below are the estimated delivery times and shipping options:

  • UPS Ground: Allow 5-7 business days for delivery
  • We ship to Canada, Australia, U.K, France, Italy, Germany and more countries. 
  • Currently we are not shipping to APO/FPO/DPO addresses.

We have a standard holiday observance schedule. We are closed on New Years Day, Christmas, 4th of July, Labor Day, Thanksgiving and other regular holidays throughout the year.

RETURNS

BED|STÜ will gladly accept returns on items in their original condition within  30 days of the original invoice date from customers who purchased their BED|STÜ product from the Bedstu.com website. Item(s) must not be worn, damaged, altered or washed and include all original product packaging – boxes, shoe boxes, plastic bags, tissue, etc. All returns are subject to inspection. If the product is found to be worn and in not resalable condition, a refund will be denied. At the customer's expense and request, used product will be shipped back. To avoid scuff marks, we strongly recommend walking on a carpeted area when trying on footwear. We will only accept returns for items purchased at Bedstu.com. All other returns must be taken to the original point of purchase. Custom made bags and customized products cannot be returned for refund, exchange or store credit. (TIMELINE EXCEPTIONS ARE MADE FOR HOLIDAY PURCHASES, THROUGH THE END OF JANUARY)

6 MONTH LIMITED EXCHANGE AGAINST DEFECTS FOR MERCHANDISE PURCHASED THROUGH BEDSTU.COM WEBSITE or authorized dealer.  BED|STÜ footwear products are warranted against defects in craftsmanship and materials within 6 months of purchase. Proof of purchase is required for all warranty claims. Weather and water damage will not be considered for product replacement.  This limited warranty does not cover, and BED|STÜ shall have no obligation or liability with respect to, improper or inadequate fit once footwear product has been worn/used. Upon review, if a defect is found in one of our products as the result of normal use, BED|STÜ footwear will repair the defect or exchange the product. All other defect claims must be taken to the original point of purchase. If the product is found not  to be defective, you may request to have the product returned to you at your expense.

All domestic returns are free. Click on  Orders & Returns   to start the return process. You will need your original customer order number and the email address on the order. Please note, FINAL SALE items cannot be returned for exchange, credit, or refunds.

Exchanges can be requested during the RMA process. Product coming back to exchange is shipping to and from Texas, and will be shipped via UPS ground, unless expedited shipping was paid on the original order. A two-week turnaround is common, as we will ship the exchange item out once the original pair is returned at our returns center.

The original method of payment will be refunded for returns received within  30 days of the original invoice date (holiday exceptions made) and accompanied by an original order ID number.  Please be aware of your original purchase date and take the necessary steps to ensure that we receive your return item(s) before the  30 day time period.

If you received an item purchased at Bedstu.com as a gift, we will be happy to conduct a return if the item(s) has not been worn, altered or washed and includes all original packing - boxes, shoe boxes, plastic bags, tissue, etc. Original order ID number, customer’s name and/or email address will be required to locate the purchase information.

Items purchased on sale may be returned, however, FINAL SALE items cannot be returned for exchange, credit, or refunds.