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FREE SHIPPING, RETURNS & EXCHANGES


Free shipping: We offer free UPS Ground shipping within the United States for all orders!

Our returns are completely free. We stand behind our products and services and want you to be satisfied with them. We'll always do our best to take care of our customers.

We accept returns and exchanges on unworn merchandise for up to 30 days from the shipping date. Please contact customer support if you find you may be out of this time frame. We only accept returns and exchanges from our website. Merchandise purchased from other retailers must be returned to the original place of purchase. To ensure that your return or exchange is processed accurately and in a timely manner, your return shipment should be in its original condition, in the original box, and with the completed form with Order Number, enclosed. Do not use the shoebox as your shipping box. Cover or remove any original mailing address label or carrier barcodes from the packaging.


Follow these steps to return or exchange an Item:

REGISTERED CUSTOMERS:

1) Login to account manager to access your ordering history
2) Open the order you would like to return and click Generate Return Print Label.

If for any reason you experience troubles accessing your account or generating return label, you can connect with our support team at customersupport@bedstu.com or call (888) 235-9877  to request a prepaid UPS® return label to start the return or exchange process.

  1. Please have your Customer Order number available beginning with 1200______ . 
  2. You will receive a prepaid UPS® label via email.
  3. Drop off your package with UPS® (carrier or store).


Upon inspection, credit will be refunded in the form of your original method of payment and will include any taxes paid. Refunds of merchandise to your credit card may take up to two billing cycles to appear on your credit card statement, depending on your bank’s policies.

Returns and exchanges are to be mailed to the following address:

BED STU Web Returns
300 South Lewis Rd. Suite L
Camarillo, CA 93012


 

RETURN / EXCHANGE FORM

If you have misplaced your return and exchange form, you can request one from us at customersupport@bedstu.com
For international orders, returns and exchanges information click here.