Shipping and Returns
For more questions, please visit our Help & FAQ page.
RETURN POLICY: Bed|Stü will gladly accept returns on items in their original condition within 30 days of the original invoice date from customers who purchased their Bed|Stü product from the bedstu.com website. Item(s) must not be worn, damaged, altered or washed and include all original product packaging – boxes, shoe boxes, plastic bags, tissue, etc. To avoid scuff marks, we strongly recommend walking on a carpeted area when trying on footwear. We will only accept returns for items purchased at bedstu.com. All other returns must be taken to the original point of purchase.
BedStu.com does not offer exchanges, instead we ask that you place a new order.
CONTACT US: email@example.com
What are the available shipping methods?
- Bed|Stü currently offers FREE UPS Ground shipping within the United States for all orders over $50! At your request and for an additional cost, we will ship any order via Next Day Air, 2-Day Air or 3-Day Select. At this time, shipping to international or military addresses is not available.
When will my order get shipped out?
- Bed|Stü works hard to get your order processed and shipped as soon as possible. Orders received before 1:00pm PST Monday – Friday will ship same day via UPS. Any order received after 1:00pm PST Monday – Friday, on the weekend, or on observed holidays will be shipped on the next available business day. Please note this applies to in-stock items only.
How long will it take to receive my order?
- If your order is received after 1:00pm PST, in-stock items will ship on the next available business day, excluding observed holidays. When your order has been shipped, you will receive an email confirmation with your UPS tracking number. Please note, Saturday delivery is not available. Listed below are the estimated delivery times:
- UPS Ground: Allow 5-7 business days for delivery
- UPS 3-Day Select: Allow 3 business days for delivery
- UPS 2-Day Air: Allow 2 business days for delivery
- UPS Next Day Air: Allow 1 business day for delivery
Do you offer international shipping?
- Unfortunately, at this time, international shipping is not available.
Do you ship to military addresses?
- Unfortunately, at this time, Bed|Stü is not shipping to APO/FPO/DPO addresses.
What are the observed holidays?
- We have a standard holiday observance schedule. We are not open on New Years Day, Christmas, 4th of July, and other regular holidays throughout the year.
How do I return something I purchased at bedstu.com?
- To return an item purchased at bedstu.com for a refund, please request a return authorization. You must sign in to your online account and submit a support ticket through the Help Desk. Please include the following information when submitting your request:
- Order ID Number
Item(s) being returned
Reason for the return
- If you have any questions or have trouble accessing your online account, please email us at firstname.lastname@example.org. Upon receiving your request, a return authorization number, packing slip and shipping instructions will be emailed to you. We recommend sending your return shipment using a trackable and insured shipping method. UPS, FedEx, or USPS is recommended. Bed|Stü is not responsible for packages lost in transit. Shipping fees are at the expense of the customer and are non-refundable.
How long does it take to process my refund?
- Refunds are generally processed within 5-7 days upon receiving your return shipment. Once we initiate the credit to the original payment method, the actual date that the refund is posted to your account is determined by your card company. Please be patient, it may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact that company directly for further assistance.
How will I be refunded for a return?
- The original method of payment will be refunded for returns received within 30 days of the original invoice date and accompanied by an original order ID number. Please be aware of your original purchase date and take the necessary steps to ensure that we receive your return item(s) before the 30 day time period.
How do I return an item(s) I received as a gift?
- If you received an item purchased at bedstu.com as a gift, we will be happy to conduct a return if the item(s) has not been worn, altered or washed and includes all original packing - boxes, shoe boxes, plastic bags, tissue, etc. Original order ID number, customer’s name and/or email address will be required to locate the purchase information.
What is Bed|Stü's Warranty?
- 3 MONTH LIMITED EXCHANGE AGAINST DEFECTS FOR MERCHANDISE PURCHASED THROUGH BEDSTU.COM WEBSITE
Bed|Stü footwear products are warranted against defects in craftsmanship and materials. If within 3 months of purchase, a defect occurs in one of our products as the result of normal use, Bed|Stü footwear will repair the defect or exchange the product. We will only review defect claims for items purchased at bedstu.com. All other defect claims must be taken to the original point of purchase.